I’ve been helping the Edison Electric Institute (EEI -an association representing the shareholder-owned electric utilities in the US), plan a community-oriented campaign to generate consumer interest about the benefits of plug-in vehicles and using electricity as a transportation fuel.
Specifically, the project aims to capture and convey the real-world, emotionally-connected experiences of driving plug-in vehicles- the fun, cool, convenient aspects you all know so well and tell your friends about. In late July, I asked you to complete a survey about those favorite features. In addition, we’ve conducted live focus groups and a ton of additional research into online conversations about electric cars, media coverage, etc. All of that has gone into the crafting of a campaign “story” that we hope amplifies your EV driving experiences and helps spread them to the next generation of drivers.
We’re heading into the “fun part”- graphic elements, fleshing out the website, specific messaging, etc., and would like more input from you. This survey focuses on the campaign name, which will also influence tone and other elements. After a few internal rounds of feedback from various stakeholders (including EV drivers), we’ve narrowed it to three- so this survey is much quicker than the last! 🙂 It will stay live through Friday, 10/26.
As always, I look forward to any feedback or questions, and appreciate your time!
(My window overlooks the Chevron refinery down the street…seemed only fitting to co-opt their slogan!)
I’ve been helping the Edison Electric Institute (EEI -an association representing the shareholder-owned electric utilities in the US), plan a campaign to generate consumer interest about the benefits of plug-in vehicles and using electricity as a transportation fuel.
Specifically, the project aims to capture and convey the real-world, emotionally-connected experiences of driving plug-in vehicles- the fun, cool, convenient aspects that have been missing from many of the ads and “educational campaigns” to date. It is incredibly community-focused, recognizing that the current users and enthusiasts are the “experts” both on the vehicles and in talking to other people about them. This campaign aims to amplify your efforts and provide additional support in getting the best messages out more broadly and – to the extent needed – creating tools for all of us to more easily talk to neighbors, friends, and the random curious folks we find lurking around our cars in parking lots. 🙂
Therefore, I’m hoping you’ll join me in helping to make this project all it can be by sharing your experiences via this survey. This is merely the first step in an ongoing engagement with the enthusiast community, but it will help establish the earliest priorities.
Bring your passion, and let me know if you have any questions!
Bob was terminated from Tesla Motors on Tuesday after more than four years there- the longest tenure among the current employees in the entire service division of the company. No warning, cause, or explanation. Effective immediately.
Between the two of us, we’ve been close to Tesla and its people in a variety of ways since a tiny group in a San Carlos shop converted a Lotus- so to say we’re stunned doesn’t begin to cut it. It just doesn’t make sense, particularly on the eve of such a crucial product launch.
Processing it all is bittersweet – punctuated by disbelief, intense disappointment, even gallows humor (was he “bricked” or “overly discharged”?) Sadly, that we’re hardly the first to go through this with Tesla makes it seem both better and worse.
But we’re grateful too, for the colleagues and drivers who’ve become friends over the years and who’ve shown their support this week. In some cases we’ve been surprised to see precisely who those people are (and aren’t), and we appreciate you.
And because this was so incredibly unexpected, we’re not sure what will come next. I intend to keep doing what I do, and Bob hopes to continue working with plug-in vehicles, though admittedly there are pragmatic aspects to consider.
More to say in time, no doubt. Until then – to those who know who they are, thank you.
The latest in the “let’s make a story about how EVs suck where there is none” trend is this morning’s news that certain Chevrolet dealers are choosing not to take more Volt inventory. Sensationalistic media outlets are framing this as a nationwide lack of demand, because of course, Clovis, CA (near Fresno) is representative of the entire country. In fairness, dealers in New York City are also lackluster. But much as automakers push that market area for regulatory reasons – New York is a CARB state – NYC has always been problematic as an EV market area due to lack of private vehicle ownership and parking.
Just as there’s no one car for everyone, plug-in vehicles won’t sell well everywhere in the near term. There are also certain realities of dealer processes that make plug-ins more time-consuming to sell even in the most attractive of places. More people come to check out the cool new car than actually buy them, compared to conventional vehicles. And those who buy might have to order them, perhaps install charging infrastructure, etc., which means that rarely are they driving away in a shiny new EV the same day. Service departments are often reluctant too; the standard technician pay structure and lack of upselling potential isn’t conducive to new technology. Automakers need to be aware of and address these issues, while dealers must be more realistic about the learning curve. But inevitably, those dealers who decide it’s not worth the trouble will drop out.
This won’t be unique to Chevrolet; we have and will continue to see the same with other plug-in programs. But it’s also a good thing, potentially exceeded only by those automakers who realize from the start that not all dealers should be selling plug-ins. It’s simple; those who are not truly invested provide a poor customer experience and hurt sales, which damages public perception of plug-in vehicles. Dealers dropping out is often a self-fulfilling prophesy, but given how virally these customers share their experiences both good and bad, better to have it happen sooner than later. Then again, I’ve also seen customers travel hundreds of miles to a dealer whose salespeople or technicians are genuinely interested and provide a good experience. Loyalty among EV buyers and drivers is stunningly high, but as with most other things it must be earned- and this is hardly news.
Sometimes truth is stranger than fiction, but the AB475 saga feels more like a fall down Alice’s rabbit hole. GM’s stance against plug-in drivers has only gotten more extreme, in what may be the company’s strangest PR execution since killing the EV1.
Meanwhile, I have just returned from Sacramento, after joining Plug In America in a meeting with Governor Brown’s office, to pull this bill back on a more productive path. We’ve been asked to move things forward by immediately preparing a new version of AB475 that serves all plug-in drivers, something we’re happy to pull an all-nighter for.
To recap: Volt drivers are currently excluded from using a fraction of California’s public chargers, originally designated for electric vehicles (EVs) only and requiring a sticker to prove eligibility. Proposed by Assemblymember Betsy Butler and sponsored by General Motors, AB475 was meant to do two things: expand the vehicles allowed to use public charging to include PHEVs, and designate a way to identify eligible vehicles, so that non-compliant ones may be towed. The advocates involved have no objection to including PHEVs; all plug-in vehicles should have equal access to charging. Our concerns surround only the proposed method of identification- specifically the seemingly simple shift from a sticker to language requiring eligible vehicles to be “connected for charging purposes”.
This detail makes it illegal to be parked in one of these spots but not plugged in. No matter how or why your EV or PHEV becomes unplugged, it can be towed, even if you can prove you were connected to begin with.
It’s also been proven most effective and economical to install each charger between 2-4 parking spaces where possible, providing several benefits:
installations are simpler and cheaper, requiring less private and taxpayer funding per site.
inconvenience from errant gas vehicles (ICEing) is mitigated; they still get towed, but instead of waiting while that happens, the PH/EV driver simply takes the next spot and plugs in.
drivers can share chargers by giving permission to others to unplug their vehicles if needed, or by requesting that another driver plug the remaining vehicle in upon leaving. Again: sharing is a voluntary practice. No community-based sharing protocol endorses unplugging a vehicle against its owner’s wishes.
AB475 will no longer allow these installations. And particularly in this economy, existing sites are unlikely to add chargers to the spots that currently share, reducing charger-accessible spots by 50-75% at those locations. Therefore, this law will increase installation costs to businesses and taxpayers, decrease access to chargers and make using them more complicated, and increase negative impacts of ICEing– the very issue this law is meant to address.
The language of the statute also does not adequately protect against gasoline vehicles parking in these spaces. It’s not the most severe issue with this bill, but as the core objective, it’s an odd thing to get wrong.
After months of working in good faith with GM (who consistently agreed with our concerns) to encourage Butler to alter the “connected” requirement, the bill was pushed through a week ago with no changes. We were surprised, to say the least- even more when Butler’s office admitted that GM had encouraged it. Hundreds of people have since asked Governor Brown to veto the bill, and other automakers are weighing in on behalf of their own concerned drivers.
General Motors has been taking an increasingly baffling approach. Their initial public response wasn’t to address the stakeholder concerns, but to discredit me personally. After days of being called a conspiracy theorist, accused of maliciously spreading false information and encouraging plug-in drivers to target and unplug Volts in public charging locations, GM finally asserted that I alone don’t like this bill, and have put everyone else- including Plug In America- up to opposing it for my own purposes. What those purposes would be, I don’t know; even GM concedes it doesn’t make sense. I also don’t have the requisite ego to be flattered that the company thinks people will do something they disagree with just because I ask. But that GM assumes plug-in advocates and drivers, including their own, are incapable of thinking for themselves is just disconcerting. Having to earn the support and business of people you respect so little must be a bitter pill to swallow.
Concurrent email conversation with GM in hopes of negotiating a solution only revealed a reversal in their position on other fronts. The company is now against the originally-acceptable sticker approach “on principle”, as plug-in drivers shouldn’t have to endure the “extra process step” of a form and a eighteen dollars to get a publicly-funded benefit. Charger sharing now “promotes malicious unplugging and needs to be outlawed”. Installing chargers between spaces is not “responsible planning”, and the act of unplugging a vehicle, even with permission, should be codified as vandalism and “punished as if you slashed someone’s tires.” (Notably, AB475 does not outlaw unplugging; it merely punishes the one who gets unplugged.) Paradoxically, our concern about passersby unplugging vehicles out of curiosity or resentment is “speculative”, even though it’s happened for years. Apparently, unplugging is only an EV driver on driver crime.
General Motors has yet to give a direct public response to our concerns. They did ghostwrite inspire a piece by Car & Driver, and have posted their own perspective on a GM site created specifically for Volt owners. It completely disregards several of the issues, and instead maligns plug-in drivers as upset because they are no longer entitled to disconnect other vehicles as they see fit, and paranoid about the language allowing gas cars to park in charger spaces. A creative interpretation, indeed.
GM is particularly concerned about a few EV forum posters who’ve opined that since PHEVs aren’t dependent on public chargers, they shouldn’t be entitled to use them. Unfortunately, they have decided to hold the entire driver population responsible for the statements of these posters, and after staunchly insisting on equal treatment for all plug-in cars, the connected mandate seems more to be a misguided attempt to protect Volt drivers at any cost. Ironically, it is they who will bear the brunt of this law’s consequences. Besides being towed instead of merely using a little more gas should they be unplugged somehow, forcing this law is only increasing resentment towards GM- and by extension, the Volt. And while it’s not surprising that GM would prioritize its own drivers, it’s something else completely for Assemblymember Butler to go along with it.
I know many of those involved with the Volt; most are passionate and dedicated. I support their efforts as an advocate, and I count a few of them among my friends. But it is intensely frustrating to watch them go so far astray on this issue, unnecessarily squandering goodwill they’ve spent so long trying to earn back. That behavior is more consistent with the company I knew some years ago, than the people I have come to know since. I miss working with those people, and hope they find their way back soon.
For the second time, General Motors has sponsored a California bill that creates more problems than it solves anddoesn’t support current Volt drivers (given the problems created, I’d still argue that, but…see update below). And without some eleventh-hour intervention, AB475 is going to pass. As other states often follow California’s lead, the perils of this trend are hardly restricted to the left coast.
Some background: public charging has existed in California since 1996, much of it funded by General Motors. Because federal law requires ADA access, they are often located in prime parking spaces. Signage restricts parking to electric vehicles, but “ICEing”- a gas car parking in a charger space- has been an ongoing nuisance issue. It’s also been a manageable one, via local parking ordinances that allow offending vehicles to be ticketed or towed.
But in 2002, with EV population arguably in decline, the California legislature passed a law restricting public charger use to “zero-emission vehicles”. It also requires a DMV sticker so parking enforcement can easily tell which vehicles are eligible. Without clear evidence that local ordinances were insufficient, the 2002 law has been “a solution looking for a problem”, adding complexity and administrative costs. But its use by only a few charging sites limited the inconvenience, with just over 800 parking stickers issued to date.
That is, until plug-in hybrids hit the market and Chevrolet Volt drivers were excluded from those chargers. GM stepped in when asked, turning to Assemblymember Betsy Butler, whose district includes the company’s Torrance facility (and my house), and AB475 was born. Originally, it simply expanded eligible vehicles to include PHEVs. But in June, the sticker scheme and complex definitions were scrapped in favor of verbiage stating that any plug-in is legally parked “while connected” to a charger. The change appears to greatly simplify things, but it’s surprisingly problematic.
We’ve learned through years of trial and error that infrastructure use is maximized and cost minimized by installing chargers between two or four parking spaces where feasible. Drivers then share chargers by unplugging a fully-charged vehicle and plugging the next one in, without having to wait for someone to move his car. It also helps with ICEing, the very issue this law is meant to address. Rather than waiting for that vehicle to be moved or towed, the plug-in simply takes the next space.
While popular now, there’s no guarantee that charger sharing will continue as the plug-in vehicle population grows. Even if it doesn’t, it will remain financially prudent to install chargers between spaces. The current verbiage prevents sharing and guarantees that site owners will bear increased hardware and installation costs by having to install 2-4 times as many chargers to serve the same number of spaces.
Additionally, it leaves plug-in drivers vulnerable; any passerby who disconnects the car out of curiosity and fails to get it re-connected properly- or anyone who does it maliciously- could get that vehicle ticketed or towed. “Vandalism” has been a relatively uncommon problem so far, but this practice would take only seconds and require no property damage or breaking of laws, making it attractive to those that resent the support of plug-in vehicles.
When plug-in advocates raised these concerns with General Motors, its policy staff seemed to share them. Alternatives were collaboratively drafted (one as simple as reverting back to the original bill, another eliminating the previous bill entirely), and presented to Butler’s staff. Weeks followed with no movement on the language- odd with stakeholders and the bill’s sponsor seemingly in alignment.
A nuance that affects the fewest drivers- language referring to CARB’s definition of “PHEV”- is the most inexcusable. “PHEV” is not a regulatory term used by CARB; the agency classifies vehicles by tailpipe emissions. Typically, it defines PHEVs as “Enhanced-ATPZEVs” or e-ATPZEV, a criteria that none of the current Volts meet. Any obvious indication of e-ATPZEV status on the car is unlikely, so Volt drivers probably won’t be penalized for using chargers unless someone checks the VIN. Nevertheless, at the request of current Volt drivers, General Motors is creating a law that doesn’t legally protect…current Volt drivers. Any future PHEVs that don’t meet the e-ATPZEV standard would also be left out.
By refusing to change a few words, Butler herself is either condoning “illegal” charger use, or making a value judgement on which PHEVs are worthy of public charging. Ironically, the cars that are “dirtiest” when running on gas are the ones that won’t receive the extra electrons. allowing gasoline and other non-plug-in vehicles to have legal access to the parking and charging spaces meant for plug-in cars, potentially blocking the cleanest cars with the dirtiest ones. (I know, strange twist- see the update.)
Basing consumer incentives on regulatory classifications is generally problematic; the broad application of CARB’s “Zero Emissions Vehicle (ZEV)” label is an example. Using e-ATPZEV as the only criteria for incentives has more harmful implications, as it encourages automakers to charge a premium for that status, knowing consumers will pay to get the incentives. Since General Motors has yet to announce availability or pricing of the Volt’s e-ATPZEV option due next year, that might’ve been the point. Absurdly, the State is helping by using this criteria for both HOV lane and public charging eligibility- forcing buyers to choose the “clean” version of a vehicle already assumed to be and potentially paying more for it.
Butler’s final response came yesterday: the bill won’t be changed, as contrary to all indications, “General Motors did not share your concerns”. Not the first time interests of a corporate constituent outweigh those affected by the proposed law, nor the first time GM has prioritized its own needs above those of their customers- but neither get any easier to swallow with experience. Even Plug In America jumped in, switching its position from supporting the bill to opposing it.
Plug-in vehicle charging should be made as simple and consistent as possible, by revoking the 2002 law and starting over. Now is the time to assess the need for and best implementation of a state law as more vehicles are deployed, while relying on effective local ordinances in the meantime. Even reverting to the original version of AB475 would be better than what’s about to happen.
Instead, we will soon have a law that seeks to address one problem by creating several others, while forcing current plug-in drivers to use more gas.
Photo credit: chevrolet.com
Update: GM’s position is that the non-e-ATPZEV compliant 2011 and 2012 Chevrolet Volts are allowed to use public charging under AB475, as are any future non-e-ATPZEV compliant PHEVs. Copying Shad Balch’s comment from below, expressing the gist of their position:
The digest has erroneously continued to reference a CARB definition, but a Digest is nothing more than a quick explanation of the bill. It is immaterial to the proposed statute and is not used for legislative intent (albeit sloppy work by the legislative analyst). The statute does not allow for discretion in defining eligible vehicles other than “connected for electric charging purposes.”
If there’s no way the definitions could be used for interpreting eligibility, that sounds like good news for current Volt, and potentially other PHEV owners. I’d asked for clarification about this concern several times last week, but I’m glad to have it now. The other issues created by AB475 are not alleviated by this re-interpretation.
Worse, the remaining verbiage in the statute allows parking spaces to be designated “for the exclusive purpose of charging and parking a vehicle that is connected for electric charging purposes”, with no language that excludes gasoline-only vehicles, or alternative fuel vehicles that are not battery electric vehicles or plug-in hybrids. There is nothing that refers to being connected to the EVSE, charger, or electric fueling infrastructure in the space, nor what type of electric charging is permitted. If the vehicles are not defined, the charging should be: e.g., a reference to charging an onboard high-voltage propulsion battery or similar verbiage that’s common to all of the plug-in vehicles we’re trying to accommodate (but not other gasoline or alt fuel vehicles). Someone could put a battery tender on the 12v aux battery in a Suburban, and claim that he is “charging and parking a vehicle that is connected for electric charging purposes.” The language is fuzzy enough that anything on a car that one could argue is being “charged” would technically be in compliance.
The required signage associated with this statute invites an even looser interpretation: “Unauthorized vehicles not connected for electric charging purposes will be towed away at owner’s expense.” If the gasoline-only vehicle is connected to the cell phone inside of it, it is “connected for electric charging purposes”…of the phone.
I think we’re going in the wrong direction in terms of alleviating concerns about AB475…but the suggested options are looking better by the minute.
(The remainder of the e-ATPZEV explanation and problems with using it for consumer incentives has been left in the post, because it all still applies to CA’s HOV lane eligibility for PHEVs. This was established last year via SB535, also sponsored by General Motors.)
Racing has long been not only about sport, and fans, and capturing hearts and minds- but about automotive technology development. As part of its 100th anniversary celebration, the Indy Motor Speedway is re-embracing its technology incubation roots with Emerging Tech Day, on May 7th. The day is filled with activities, including three different alt fuel vehicle exhibition competitions: Formula Hybrid, the American Solar Challenge, and the Purdue evGrandPrix. Ensuring something for everyone, the Centennial Era Balloon Festival featuring colorful hot-air balloons from across the United States will also take place that day, and the OneAmerica 500 Festival Mini-Marathon includes a lap around the famous 2.5-mile oval as part of its traditional course for 35,000 runners. That’s gotta be a sight to see!
(Hmm…I’ll leave the running to the others, but what’s the over/under on how long it’ll take me to talk my way into a race car- or a hot air balloon?)
Even better, IMS is offering anyone with a plug-in car the opportunity to take a lap on the famous track in your own car. That’s right- Volts, Leaves, Teslas, iMiEVs, conversions – you name it – get it there, and you get to drive it on a piece of history. (Make sure to register first.) Got me some goosebumps just thinking about it…
Hope to see you there- and since I’m now Volt-less, if you’re taking a lap, I call shotgun!
Bob really likes Tesla’s new(ish) Lightning Green paint color. Now it just needs the powertrain from their version of the electric smart- at which point I’m told we might have to dub it the “Snot Rocket”!